Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Terms And Conditions

GENERAL TERMS AND CONDITIONS, A SERVICE BY NOVAMARKETPLACE.

These general terms and conditions regulate the services, rights and duties between you, the customer (hereafter: You or Customer)

1.) Service Provided
We facilitates a service, which allows individuals to sell and/or buy services from other customers, using the website.

Everyone can create a free profile and post as many jobs as they like. Seller may post the same job only once. Duplicated or very similar jobs will be deleted. Jobs can be priced from $1 to $500 United States Dollars.

Only registered users can buy and sell, registration is free of charge. There is only one account allowed per person. Each user must have a unique Paypal account. Using the same Paypal account for more than one user is not accepted. Registering multiple accounts will get the account permanently banned.

2.) Services
Buyers are granted all rights for the delivered work, unless otherwise specified by the seller in the job description.

Jobs must not contain: Adult material or X-rated services, pirated software, competing services and any other illegal service or product. We reserve the right to decline and delete any job without a reason stated.

3.) Buyer Protection
It invests a lot of time and effort into making sure all jobs meet our Quality Guidelines. Incomplete orders will be cancelled and credited to the Buyer´s account balance.

4.) Terms of Payment
All jobs must be paid through PayPal, or Balance at the time of ordering. We hold the payment and pays it to the Seller after the Buyer has accepted the job. We collects a 20% service fee on all transactions.

Users are not permitted to offer or accept payments using any method other than through the system. jobs should be ordered using the “Order Now” button.

5.) Order Procedure
After payment has cleared, the Seller will be notified about the job and start working. Buyer will be notified of order status changes by email. After Buyer accepts job, the payment will be credited to the Seller’s account. Users are not permitted to offer or accept to communicate with other users outside of the messaging system. Doing so, will get the account blocked permanently.

6.) Late Delivery
If an order delivery is past due, Seller will receive a daily reminder for seven days. If Seller fails to complete order within this seven day grace period, the order will be automatically cancelled and the money refunded to the Buyer´s account balance. Late delivery has a negative effect on a Seller’s rating and is only tolerated once. Repeat offenders will have their accounts suspended.

7.) Mutual Order Cancellation
Both, Buyer and Seller may at any time mutually cancel the order without a negative effect on the seller’s rating. Money from cancellations will be refunded to the Buyer´s account balance only.

8.) Delivering Orders
We shall not be held reliable for quality of jobs delivered. Buyers must choose carefully who they order from and should always check rating and comments from other users. All disputes are to be solved between the Buyer and the Seller directly: if a Buyer is unhappy with an order, he/she should reject the delivered work and insist on the Service delivery as described in the service description. Buyer should also leave a negative rating. Buyer Protection will cancel late orders automatically and refund the purchase to the Buyer´s account balance.

9.) Disputes
We encourage our buyers and sellers to resolve issues between themselves. If for any reason this process fails, you can contact us If necessary, refunds will be deposited into the Buyer´s account balance. PayPal refund requests are not accepted.

We reserve the right to cancel and refund any order at any time without a reason.

10.) Withdrawing Funds
Funds can be withdrawn to a Paypal account or to the Seller´s account balance after a job was marked as complete. Please make sure your Paypal account is eligible to receive payments before withdrawing funds from your account. To be eligible for withdrawal, you must have a minimum balance of $5.00; order must be completed 10 days before revenue earned can be available for withdrawal. Please allow up to 3 business days for payout requests to be processed.

11.) Liability:
It is an ecommerce platform and micro job service provider and is not directly involved in the jobs and especially in the quality of the gig provided.

12.) Limitations of liability:
Under no circumstance shall the site be liable for damages exceeding the purchase price of the job. Account credits only, no Paypal refunds.

13.) Payment Disputes
You agree to never file a payment dispute with Paypal or Payza. Contact our support team to help you solve payment issues. Customers who file Paypal disputes will have their accounts closed and be permanently banned in the future, and this Terms of Service will be sent to Paypal that you accept it before start using https://novamarketplace.com.

14.) Unsolicited Emailing
With the exception of certain verified opt-in mailings, we prohibit any form of unsolicited bulk emailing (commonly referred to as “spamming”) by any user, either related or unrelated to the site. User’s participation in verified opt-in mailings shall only be permitted upon prior written consent. For the purpose of this Agreement, spamming also includes any similar, abusive behavior including, but not limited to automatically sending scripted text (and website URL) disguised as “chat” into any third party chat room, bulletin board or website. Any report of spamming will be investigated immediately, and we may, in its sole discretion, suspend the account of the User in question pending the review or investigation of the reported spamming. We will terminate any user found, in its sole discretion, to have engaged in this prohibited behavior, and the termination provisions above will apply. We reserve the right to take any other action it deems necessary in this regard, and further reserves the right to change these standards from time to time, to be effective upon notice to User.

15.) Notifications
All notifications have to be made in writing and can be transmitted via email.

16.) Acceptance
Customer fully accepts these terms & conditions upon use of the website. We may make changes to its Terms of Services. You understand and agree that we will treat your use as acceptance of the updated Terms of Service.

17.) Severability clause:
Should one of the contract clauses become invalid, the validity of the remaining provisions as a whole shall not be affected. Instead of the invalid clause, what comes closest to the economical purpose of the clause is then agreed. Place of jurisdiction and place of fulfillment, to the extent permitted by law is Burkina Faso.

Amendment
THE FOLLOWING APPLIES TO ALL SELLERS, AND CONCERNS THE TRANSMISSION OF UNSOLICITED (SPAM) E-MAILS IT DOES NOT WAIVE OR SUBSTITUTE THE SPAM POLICY DESCRIBED IN THE TERMS AND CONDITIONS BUT RATHER ADDS TO IT:
THE “CAN-SPAM ACT OF 2003″ (THE “ACT”), WHICH BECAME EFFECTIVE JANUARY 1, 2004, APPLIES TO ANY COMMERCIAL E-MAILS SENT TO ANY U.S. RECIPIENT. FULL COMPLIANCE WITH THE ACT IS REQUIRED AS A TERM OF THIS AGREEMENT, AND USERS ARE RESPONSIBLE FOR READING AND UNDERSTANDING ALL PROVISIONS THEREOF. THE ACT IS AVAILABLE AT:
http://www.spamlaws.com/
USERS MUST COMPLY WITH THE ACT, AND ANY LIABILITY/DAMAGES THAT ARISE FROM FAILING TO COMPLY WILL BE THE SOLE RESPONSIBILITY OF THE USER. THE FOLLOWING OUTLINES THE BASIC REQUIREMENTS OF THE ACT, BUT IS INTENDED ONLY TO SERVE AS A GUIDELINE, AND NOT AS A REPLACEMENT FOR READING AND UNDERSTANDING THE ACT ITSELF.
THIS IS NOT INTENDED TO SERVE AS LEGAL ADVICE, AND IT IS RECOMMENDED THAT YOU AND YOUR LEGAL COUNSEL DETERMINE FOR YOURSELVES HOW BEST TO COMPLY.
ALL COMMERCIAL E-MAILS THE ACT PROHIBITS THE SENDING OF ANY COMMERCIAL E-MAILS (SOLICITED OR UNSOLICITED) THAT CONTAIN THE FOLLOWING (IT IS REQUIRED THAT USERS READ AND UNDERSTAND THE DEFINITIONS RELATED TO THESE REQUIREMENTS IN THE ACT ITSELF):
1. FALSE OR MISLEADING SUBJECT AND/OR HEADER INFORMATION.
2. SUBJECT AND/OR HEADER INFORMATION THAT INCLUDES AN ORIGINATING E-MAIL ADDRESS, DOMAIN NAME OR IP ADDRESS OBTAINED THROUGH FALSE OR FRAUDULENT MEANS, BUT IS OTHERWISE ACCURATE.
3. SUBJECT AND/OR HEADER INFORMATION THAT FAILS TO ACCURATELY IDENTIFY THE COMPUTER USED TO ORIGINATE THE E-MAIL FOR THE PURPOSE OF DISGUISING THE ORIGIN OF THE E-MAIL.
UNSOLICITED COMMERCIAL E-MAIL ANY UNSOLICITED COMMERCIAL E-MAIL MUST INCLUDE:
1. CLEAR AND CONSPICUOUS IDENTIFICATION OF THE E-MAIL AS AN “ADVERTISEMENT” OR “SOLICITATION.”
2. NOTICE THAT THE RECIPIENT MAY ELECT NOT TO RECEIVE, OR “OPT-OUT,” OF ADDITIONAL E-MAIL.
3. A RETURN E-MAIL ADDRESS OR OTHER EFFECTIVE INTERNET MECHANISM THE E-MAIL RECIPIENT MAY USE TO NOTIFY YOU THAT THE RECIPIENT WISHES TO “OPT-OUT” (DOES NOT WISH TO RECEIVE) OF ADDITIONAL COMMERCIAL E-MAILS.
4. A PHYSICAL POSTAL ADDRESS OF THE SENDER.
THE “OPT-OUT” MECHANISM REQUIRED UNDER THIS PROVISION MUST BE AVAILABLE FOR AT LEAST 30 DAYS AFTER THE TRANSMISSION OF THE ORIGINAL E-MAIL. ADDITIONALLY, ANY OPT-OUT REQUESTS MUST BE HONORED WITHIN 10 DAYS OF THE RECEIPT OF SUCH REQUEST.
YOU MAY NOT SELL OR OTHERWISE TRANSFER TO ANYONE ELSE THE E-MAIL ADDRESSES OF THOSE PERSONS WHO ELECT TO OPT-OUT.
ADDITIONAL PROHIBITED ACTIVITIES THE FOLLOWING ADDITIONAL ACTIVITIES ARE PROHIBITED BY THE ACT:
1. TRANSMITTING COMMERCIAL E-MAIL USING E-MAIL ADDRESSES OBTAINED FROM WEBSITES, PROPRIETARY ONLINE SERVICES, OR OTHER BUSINESS OR ENTITY THAT HAS REPRESENTED TO ITS USERS THAT IT WILL NOT SHARE, SELL OR OTHERWISE TRANSFER THE RECIPIENTS’ E-MAIL ADDRESSES OR OTHER INFORMATION TO ANOTHER PARTY.
2. TRANSMITTING COMMERCIAL E-MAIL USING E-MAIL ADDRESSES OBTAINED USING SOFTWARE OR SOME OTHER DEVICE THAT GENERATES POSSIBLE E-MAIL ADDRESSES BY COMBINING NAMES, LETTERS AND/OR NUMBERS (SUCH AS A RANDOM EMAIL ADDRESS GENERATOR).
3. USING ANY COMPUTER WITHOUT AUTHORIZATION TO SEND E-MAIL MESSAGES THAT VIOLATE ANY PROVISION OF THE ACT.
4. USING A COMPUTER TO RELAY OR RETRANSMIT E-MAIL, WITH THE INTENT TO DECEIVE OR MISLEAD RECIPIENTS, INTERNET SERVICE PROVIDERS, OR OTHERS REGARDING THE ORIGIN OF THE E-MAIL.
5. USING A SCRIPT OR OTHER AUTOMATED MEANS TO CREATE AND/OR REGISTER E-MAIL ACCOUNTS OR OTHER ONLINE ACCOUNTS FROM WHICH COMMERCIAL E-MAIL IN VIOLATION OF THE ACT WILL BE SENT OR FORWARDED.
IMPORTANT
COMPLIANCE WITH THE ACT BECAME AN EXPRESS CONDITION OF PARTICIPATION AS AN USER ON THE DATE IT BECAME EFFECTIVE, AS THE USER AGREEMENT HAS ALWAYS REQUIRED COMPLIANCE WITH APPLICABLE LAW. IT IS IMPORTANT TO NOTE, HOWEVER, THAT THESE REQUIREMENTS ARE IN ADDITION TO OTHER ANTI-SPAM PROVISIONS CONTAINED IN THESE TERMS.
FAILURE TO COMPLY WITH THE ACT WILL RESULT IN THE IMMEDIATE TERMINATION OF YOUR ACCOUNT, AND YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS, AS WELL AS ITS AGENTS, EMPLOYEES AND REPRESENTATIVES, FROM ANY COST, EXPENSE, LAWSUIT, CLAIM, OR LIABILITY OF WHATEVER NATURE WHATSOEVER ARISING OUT OF ANY VIOLATION OF THE ACT, IN ADDITION TO YOUR AGREEMENT TO INDEMNIFY AS PROVIDED FOR ELSEWHERE IN THIS AGREEMENT.

Refund Policy

IMPORTANT:

Novamarketplace.com does not refund payments made for cancelled orders back to your payment provider automatically (Paypal, Bank...). Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Novamarketplace.com.

Handling Orders

1- When a buyer orders a Service or Proposal, the seller is notified by email as well as notifications on the site while logged into the account.

2- Sellers are required to meet the delivery time they specified when creating their Services or Proposals. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller’s rating.

3- Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.

4- Users are responsible for scanning all transferred files for viruses and malware. Novamarketplace.com will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

5- A Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller’s rating.

6- Buyers may use the “Request Modifications” feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller’s description on their Service or Proposal page or the requirements sent to the seller at the beginning of the order process.

Disputes and Cancellations

1- Order cancellations (when eligible) can be performed by Customer Support (Service or Proposal order page) and only up to a period of 5 days from order completion date. We will not cancel orders after that time.

2- Filing a transaction dispute or reversing a payment through your payment provider (Paypal) or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

3- In the event of a dispute, you are encouraged to use the Site’s dispute resolution tools in your Service or Proposal order page to attempt to resolve the matter by working it out with the seller or if not possible contact customer support for a resolution.

4- Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Novamarketplace.com delivery system.

5- Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Service or

6- Proposal page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.

7- Novamarketplace.com reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.

Refunds

- Novamarketplace.com does not refund payments made for cancelled orders back to your payment provider automatically (Paypal, Bank...). Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Novamarketplace.com. Funds returned to your balance from cancelled orders will not include processing fees paid.

- Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will be refunded along with your deposit.

Pricing And Promotions Policy

Levels

Novamarketplace is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Novamarketplace may reward them with new statuses, special opportunities, benefits, and tools that come with it.

  • Novamarketplace sellers can gain account Levels based on their activity, performance and reputation. The advancement .
  • Advancement in Levels are updated periodically by an automated system.
  • The current Levels a Seller can achieve are, Level 1, Level 2, and Top Rated.
  • Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level.
  • Advanced levels provide their owners with additional benefits, including offering services or proposals for higher prices through Services Extras, or selling their Services in multiples.
  • Sellers can also send Custom Offers addressing specific requirements of a buyer. Custom Offers are defined by the seller with the exact description of the service, the price and the time expected to deliver the service.
  • Custom Offers are sent from the conversation page.

Levels descriptions and requirements

Level 1

Have no infractions (follow the rules)

Positive ratings (in percentage) required: 85%

Number of orders required to be completed: 10 orders

Level 2

Have no infractions (follow the rules)

Positive ratings (in percentage) required: 95%

Number of orders required to be completed: 25 orders

Top Rated

Have no infractions (follow the rules)

Positive ratings (in percentage) required: 99%

Number of orders required to be completed: 50 orders

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